How can we help?

Answers to the most common questions. Can't find what you need? Reach out below.

Download XILO Play, sign up, and switch your account type to Creator from your profile settings. You can begin uploading tracks and albums immediately — no application required.

Listeners can send tips directly to creators from any track or artist profile. Tips are processed via Apple In-App Purchase. Creators receive their tips minus standard Apple fees, paid out monthly.

Premium is billed through Apple. To cancel, open the iOS Settings app, tap your name, then Subscriptions, and select XILO Play. Your Premium features remain active until the end of the current billing period.

Yes. XILO Play welcomes AI-generated music. You'll be asked to mark your profile or specific tracks as AI-generated so listeners can discover them transparently.

From the app: Profile → Settings → Account → Delete Account. Or email info@xilostudio.com from the address tied to your account and we'll remove all your data within 7 days.

Get in touch

Drop us a note. We typically respond within 1–2 business days.

Or email us directly at info@xilostudio.com